Shipping & Delivery
Free Worldwide shipping
If you would like to place an order from outside of the European Union VAT area, you do not have to pay the 21 % VAT, you see the correct price when checking out with your address.
Please contact us at firstname.lastname@example.org for any questions or problems.
Your order will be shipped 100% insured by reputable companies such as BMI Waardetransport, Malca-Amit and FEDEX. We track and ensure each shipment personally and provide you with a tracking number.
Belgium: 1-3 working days*
Europe: 2-4 working days*
United Kingdom: 2-4 Working Days*
North America (USA & Canada): 2-4 Business Days*
Rest of the world: 3-6 Business Days*.
Tracking: We will send you an email when your order is shipped, containing a tracking number and a link. You can track your order at all stages of the delivery process.
Articles that are made to measure are made to measure and we strive to deliver them within the time agreed upon. Items may take less time than this and we will inform you by email when this is the case.
We cannot be liable for any delays due to customs or tax clearances.
-Shipping Exceptions: There may be shipping exceptions regarding general shipments. We will contact you if this is the case for your country.
If you do not see your country at checkout, please contact us and we may still be able to deliver at our discretion.
– Insurance: All our deliveries are 100% insured with exception of the regions below:
limit of 25000$: South of Italy
limit of 35000$: Bulgaria, Japan, Croatia, Singapore, Cyprus, Latvia, Lithuania, Estonia, South Korea, Malta, Greece, Mexico, Taiwan, N.Zealand, Hungary, Iceland, Malaysia, Vietnam
Bank Holiday & Holiday Closures
We will be closed for the next few days:
From the 18th of December till the 4th of January
Please note that orders placed within this time frame will only be shipped on the second business day after the holiday.
International Customs and Taxation
For orders shipped outside the European Union, value-added tax (VAT) is deducted from the price of the goods.
Customs duties or local taxes are not included in our price. Customs and local taxes vary depending on the country and state where you have the item shipped to, as import duties and taxes vary from country to country. Please contact your local customs office if you are unsure of the applicable taxes and customs fees.
Returning your order:
You can return any item for a refund within 7 days of receiving your original order.
Please contact email@example.com to process a return.
Custom items cannot be returned or refunded unless there is a manufacturing defect.
You are responsible for paying your own shipping costs for returning your item. The shipping costs will not be refunded. If you receive a refund, the cost of the return shipment will be deducted from your refund.