The Joke Quick team invites you to consult the terms and conditions of sale that you accept if you want to place an order on the website www.jokequick.com.
The range and sale of products on this website are governed by these General Terms and Conditions. We advise you to read them carefully. Items purchased on jokequick.com are sold directly by Joke Quick, Koekoekdreef 3, 2980 Zoersel, Belgium
These conditions may be modified, in particular to take account of any regulatory changes. The new terms and conditions will apply as soon as they are posted on the website.
1 – Orders
When placing your order, you need to create an online account with your personal contact information. The contract is deemed to have been entered into once JOKE QUICK has received the electronic order form and the order details have been verified. Before sending the order form for the purchase of any product, you are requested to read these Terms and Conditions carefully. Submitting the electronic order form means that you unconditionally agree to these Terms and Conditions in your dealings with JOKE QUICK. If you do not accept the terms and conditions contained in these Terms and Conditions, please do not submit your order form for the purchase of items on jokequick.com.
The products are sold subject to availability. When placing your order, please make sure that the number, size and price of each item is correctly stated on your order. When a product is no longer available, it will be marked with “OUT OF STOCK”. In this case you can contact us to be the first to be informed when the product is available again on the site or in the store
3 – pre-orders or customized jewelry
Once you have placed a pre-order, we can no longer make any changes to the order. This also applies to changes in size, quantities, etc. Once the pre-order has been placed, it can no longer be cancelled, unless the shipment is inevitably delayed.
The right of withdrawal of 14 days cannot be exercised for a pre-order, because the jewel was specially ordered and made in response to the customer’s request.
If you order jewelry in advance, you are required to pay the full amount and shipping costs and taxes at the time you place your order
As soon as the jewel is finished, you will receive an email to confirm your delivery address. We will then ship your jewel and send you the tracking information.
Please note that due to the “pre-order” nature of such transactions, you may expect a waiting time that will vary. The estimated delivery time will be given by Joke Quick.
4 – Prices and payment
The prices of the products are mentioned in euros or dollars. The prices include shipping costs. All orders must be paid in euros or dollars. Joke Quick reserves the right to change the prices at any time, but the products will be invoiced according to the prices in effect at the time the order is processed, subject to availability. After clicking on “order” you can choose one of the following payment options:
– Payment by credit card: We accept MasterCard®, Visa® en American Express®.
5 – Confirmation
The information jokequick.com records when confirming an order is proof of all transactions between jokequick.com and its customers. The information recorded by the payment system constitutes proof of financial transactions.
6 – Delivery
Products purchased on jokequick.com will be shipped 100% insured. ( See exceptions of regions below)
To ensure delivery, you agree to provide your complete and accurate address when placing your order, including any additional information deemed necessary, such as your building number, floor or door access code, if applicable.
– Customs: For deliveries to countries outside Europe, Belgian VAT (21%) will be deducted from your invoice.
Customs duties, local taxes, import duties or state taxes may be due. The costs and taxes related to the delivery of an article will not be invoiced by, nor be part of the responsibility of Joke Quick, but depend on and are borne by you.
We cannot be liable for any delays due to customs or tax clearances.
-Shipping Exceptions: There may be shipping exceptions regarding general shipments. We will contact you if this is the case for your country..
If you do not see your country at checkout, please contact us and we may still be able to deliver at our discretion.
– Insurance: All our deliveries are 100% insured with exception of the regions below:
limit of 25000$: South of Italy
limit of 35000$: Bulgaria, Japan, Croatia, Singapore, Cyprus, Latvia, Lithuania, Estonia, South Korea, Malta, Greece, Mexico, Taiwan, N.Zealand, Hungary, iceland, Malaysia, Vietnam
– Delivery tracking: We track all our shipments personally. Moreover, we give you a tracking number for your package, so that you can track it yourself at any time.
-Delivery problems: You should carefully check the goods upon receipt. If you notice any errors or problems (opened packaging, damaged goods, etc.), you must mention this on the delivery note, possibly reject the package if the outer packaging has been violated. If the inner packaging has been violated, one should take pictures of the package and not open it further and contact Joke Quick by e-mail or phone. If the products do not meet your order or if you are not completely satisfied with your purchase, you can exchange or return the items and request a refund under the conditions listed in the section “RETURNS/EXCHANGES” below.
7 – Returns / Exchanges
Joke Quick is committed to delivering high quality products. Nevertheless, if you are not completely satisfied with the purchased item, Joke Quick will exchange it or give you a refund.
If you wish to return items, the cost of the return shipment will be at your expense. However, in case of an exchange, we offer free shipping on your new order.
Purchased items can be returned to us within a maximum of 7 days after receipt of the goods. In the case of a refund, you will be credited in the manner corresponding to the original payment method used. Please note that it may take up to 15 days for the refund to be completed upon receipt of your return. Joke Quick reserves the right to deduct any additional bank charges and commissions related to the payment method.
Returned jewelry must arrive unworn, in perfect condition and in its original packaging. Damaged or incomplete items will not be exchanged or refunded and will be returned at your expense. Customized/engraved/resized jewelry cannot be exchanged or refunded.
8 – Intellectual property
All content such as text, comments, works, illustrations and images reproduced on the jokequick.com website are protected worldwide by copyright and intellectual property laws. As such, in accordance with the Intellectual Property Act, only private use is permitted under other or more restrictive provisions of the Intellectual Property Act. Any other use constitutes an infringement and is punishable under the intellectual property laws, unless jokequick.com has given prior consent. Any full or partial reproduction of the jokequick.com catalog is strictly prohibited. All rights are reserved.
9 – Liability
The products sold on this site comply with current Belgian legislation. It is your responsibility to check with the authorities of your country whether you are allowed to import or use the products or services you intend to order. The photographs and texts reproduced to illustrate the products offered for sale are not contractual. Consequently, jokequick.com cannot be held liable for any errors relating to photos or text. Jokequick.com can not be held liable for breach of contract in the event that the product is out of stock or unavailable, or in case of force majeure, malfunction, flood, fire or strike, especially postal, transportation or communication services. Jokequick.com is not liable for any direct or indirect consequence of these risks.
11 – Personal Information
Jokequick.com agrees not to provide the information you provide to third parties. This information remains confidential. It will only be used by our own services to process your order, customize and improve our communications and products for Jokequick.com customers, in particular through a possible newsletter, and to customize the website to better meet your needs.
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